Eagle Eye

Premier Retail Mystery
Shopping Program

Eagle Eye facilitates the close monitoring of employee performance and the quality of service provided to each customer. This program emphasizes the importance of addressing every customer’s needs and guarantees that all products in your outlet meet high-quality standards.

More about

Eagle Eye

 

  • Expert Mystery Shoppers: Our team consists of 50 highly trained and experienced mystery shoppers, ensuring accurate evaluations of your retail outlets.24/7
  • Online Portal: Our user-friendly online portal supports nationwide shoppers, providing continuous access and assistance.
  • Premier Retail Training Workshops: We offer practical workshops to complement the Eagle Eye program, promoting excellence in retail operations and customer service.

Pursuing Excellence

Step 1

Finalize questionnaires and establish a roll-out date, allowing for at least two weeks of preparation before the commencement.

Step 2

Hold a comprehensive briefing for all staff members, addressing the questionnaire content and explaining the point allocation system for each question.

Step 3

Throughout the month, mystery shoppers will conduct one unannounced visit to each outlet.

Step 4

During each visit, mystery shoppers will spend 45 minutes evaluating the outlet based on the established questionnaires.

Step 5

By the 2nd of each month, six detailed reports will be generated and emailed to the head office, accompanied by BERITA, which offers additional commentary on shop floor observations.

Step 6

The head office will announce the results and rankings for all participating outlets in the Eagle Eye program.

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