Sales and Customer
Service

Sales And Customer Service Training Program 2023/2024

Sales and Customer Service Training: This training is essential for maintaining good customer relations and driving revenue growth in any business setting.

Sales Training Explained: Focused on developing the skills needed to persuade customers to purchase, sales training covers essential skills. The program often includes modules on effective communication, product knowledge, customer engagement, objection handling, and closing techniques. Designed to improve the sales representatives’ ability to convert leads into customers, this training is vital to driving revenue growth.

Customer Service Training Uncovered: This training is designed to develop the skills necessary for providing excellent customer support. A typical curriculum includes effective communication, problem-solving, active listening, empathy, and conflict resolution modules. This training aims to improve customer service representatives’ skills in handling customer inquiries, complaints, and feedback, all while creating a positive customer interaction environment.

What Will You Gain

Elevated Customer Satisfaction

Furnishing employees with adept training on efficacious sales and customer service methodologies enables them to apprehend better and cater to customer needs, culminating in heightened levels of customer satisfaction.

Amplified Sales and Revenue

A profound comprehension of customer needs and the ability to render personalized and impactful service paves the way for a surge in sales and revenue for the organization.

Refined Communication Competence

Workshops serve as a crucible for employees to foster robust communication skills. These encompass active listening, empathy, and articulate speaking, the foundation for solid customer relationships.

Augmented Employee Engagement and Motivation

Extending avenues for employee development and growth galvanizes engagement and motivation, spawning elevated job satisfaction and retention levels.

Enhanced Teamwork and Collaboration

Workshops also carve out a platform for employees to collaborate and glean insights from one another, thereby nurturing a culture of improved teamwork and collaboration within the organization.

Our Programs

  1. Customer Service Excellence Mastery Program
  2. The Customer Focus Workshop
  3. Say It Right for Effective Customer Service
  4. Expert Sales Force Effectiveness
  5. Fundamental in FMCG Selling Skills
  6. Key Account Management Skills
  7. Sales in the New Norm
  8. Leading with Service Excellence
  9. Handling Conflict and Difficult Customers
  10. Negotiation & Influencing Skills

All Our Programs Are HRD Corp claimable

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